The audio driver stops working when there is no sound playing

[Saad22]

The audio driver stops working when there is no sound playing, usually after about 15 seconds. It takes about a second to respond, audio doesn't play until the driver goes online again. I know, it's not a vital issue but it's still a huge annoyance. If there is a solution for it, other than playing a silent audio in the background, please let me know.

[ub6424]

Hello @Saad22 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Saad22]

[ub6424]

Hello @Saad22 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Management Engine Driver

2229.3.16.0 Rev.A

12.9 MB

Oct 19, 2022

Download

Realtek HD Audio Driver

14.9136.5427.87 Rev.Q

577.7 MB

Aug 19, 2021

Download

(3) Restart Windows

(4) Test again

(5) Please report back

[Saad22]

Hello UB6424, thank you for your time, I installed these two drivers you mentioned, but there are no any differences.

[ub6424]

Hello @Saad22 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Start Windows <device manager>

- Right click and uninstall devices with "attempt to remove driver" ticked !

(3) Start HP Support Assistant

- Run "fix audio issue diagnostic"

(4) Please report back

[Saad22]

I did these steps, no changes too.

[ub6424]

Hello @Saad22 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Don't post serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[Saad22]

Hello Ub6424,

Yes, my hp warranty is Active/Factory warranty/ 9 months remaining.

[ub6424]

Hello @Saad22 

There is combined hardware/operating system/driver problem that can only be fixed by HP.

Contact HP Support for service repair. A HP technican should fix it / analysis / replace motherboard / HP driver update ...