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‎05-02-2021 12:34 PM

HP Recommended
Product: OMEN by HP Laptop 17-cb1xxx
Operating System: Microsoft Windows 10 (64-bit)

Decreases the volume level on its own. When I increase the overall volume almost to maximum, the speakers work fine, but when I decrease the total volume to at least 50%, after a period of time, the volume level drops again.

Drivers have been updated.

A crackling sound is sometimes heard on the right side of the laptop.
This problem since the first start of the laptop.

2 REPLIES 2

‎05-02-2021 05:19 PM

HP Recommended

@BleachTail 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
           https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎05-05-2021 07:41 AM - edited ‎05-19-2021 07:42 AM

HP Recommended

It did not solve the problem

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