cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
BleachTail
New member
2 1 0 0
Message 1 of 3
265
Flag Post

The audio output volume decreases steadily

‎05-02-2021 12:34 PM

HP Recommended
Product: OMEN by HP Laptop 17-cb1xxx
Operating System: Microsoft Windows 10 (64-bit)

Decreases the volume level on its own. When I increase the overall volume almost to maximum, the speakers work fine, but when I decrease the total volume to at least 50%, after a period of time, the volume level drops again.

Drivers have been updated.

A crackling sound is sometimes heard on the right side of the laptop.
This problem since the first start of the laptop.

2 REPLIES 2
banhien
Level 20
Level 20
100,041 39,081 12,996 27,307
Message 2 of 3
Flag Post

‎05-02-2021 05:19 PM

HP Recommended

@BleachTail 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
           https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
BleachTail
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎05-05-2021 07:41 AM - edited ‎05-19-2021 07:42 AM

HP Recommended

It did not solve the problem

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation