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- HP Community
- Notebooks
- Notebook Audio
- The driver is not supported on this OS version (10.0.18362)

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09-24-2020 11:33 PM
Good Evening,
I updated my notebook for the first time for just a couple minutes ago and the sound drivers has been deleted. I tried to reinstall it from this website https://support.hp.com/in-en/drivers and after the installation, it says, "The driver is not supported on this OS version (10.0.18362)".
In the device manager, this is the notice: the Windows couldn't find the drivers for your device. Look for the manufacturer.
Please, I really need fix this for don't late my studies.
Kindly provide a solution to this faster than possible.
Thank you
09-24-2020 11:57 PM
Please do a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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