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‎09-24-2020 11:33 PM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

Good Evening,

I updated my notebook for the first time for just a couple minutes ago and the sound drivers has been deleted. I tried to reinstall it from this website  https://support.hp.com/in-en/drivers and after the installation, it says, "The driver is not supported on this OS version (10.0.18362)".

In the device manager, this is the notice: the Windows couldn't find the drivers for your device. Look for the manufacturer.

 

Please, I really need fix this for don't late my studies.

Kindly provide a solution to this faster than possible.

 

Thank you

1 person had the same question
1 REPLY 1

‎09-24-2020 11:57 PM

HP Recommended

@MarcosDouglas 

 

Please do a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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