• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-10-2022 12:38 PM - edited ‎02-18-2022 03:31 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

After Windows Updating I found that there is driver of Smart Sound Technology (Intel SST) OED missing and Sound is not working. INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011
I rolled back the driver by rolling back the driver for the Intel Smart Sound Technology (Intel SST) Audio Controller for previously installed version,  but it was not able to resolve the problem.

in the device manager was written: DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011\4&67fd074&0&0800 had a problem starting. No speakers found, no microphones found.

The description for Event ID 0 from source "Intc OED" cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

What have to I do now? If anyone knows about this one, please share your knowledge.

 

Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.