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‎10-09-2019 06:11 PM

HP Recommended
Product: HP Envy Laptop 17 ae1xx Product # 1WC57AV
Operating System: Microsoft Windows 10 (64-bit)

Today I was using Skype, but my brother couldn't hear me. After searching the net I finally noticed that the internal mic was not listed in the Device manager.. Since all references to audio problems point to trouble shoot the device by finding it in the device manager I'm at a dead end. I've already reinstalled all audio drivers from HP and updated the BIOS.

Is there any way to find out, whether the internal mic might be broken or what else could I try?

2 people had the same question
2 REPLIES 2

‎10-09-2019 09:41 PM

HP Recommended

@Klaus45 

 

Please try the following first

 

   https://support.microsoft.com/en-au/help/4027981/windows-10-how-to-set-up-and-test-microphones

 

Regards.

BH
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‎10-10-2019 01:31 AM

HP Recommended

Since the internal mic is not showing there is no way to configure or test the mic

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