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Badg
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The microphone array on my HP Spectre x360 is not working

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spectre 360
Microsoft Windows 10 (64-bit)

The microphone array on my HP Spectre x360 is not working with any software packages.

In control panel / Sound / Recording,  the bars next to Microphone array indicate sound OK

In Windows recorder, zoom, skype, dragon naturally speaking, Audacity etc., nothing comes through.

Can anyone suggest a fix? Preferaby not a full system refresh.

Hopefully.

Badg
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Kumar0307
HP Support Agent
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Message 2 of 6
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@Badg, Welcome to the HP Support Community!

 

Have you tried connecting an external microphone and check if the issue persists?

 

Kindly perform the steps mentioned in this document to resolve this issue - Resolving Microphone Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Badg
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Thanks for the quick response.

If I use a Bluetooth hi headset all is fine.

Cheers.

Badg
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KrazyToad
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Have you tried the troubleshooting steps suggested in the link?

KrazyToad
I Am An HP Employee

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Badg
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Drivers checked – best already installed
Audio check run. No errors reported sound comes out but there is disappointingly no test that the microphone receives sound.
Troubleshooter couldn’t identify the problem
Sound settings configuration checks done. All OK

Still no microphone to any apps.

Badg
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KrazyToad
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@Badg

 

As a last resort I suggest we try a Reset. Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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