The microphone stops being detected before rebooting

[serg_panther]

hello dear specialist! When i bought this laptop - it has windows 10. After i got windows 11. I dont know when i had to seen this problem. When i wanna to open voice input (windows+H) - it works and text is writing by my vioce, but the error appears several times after switching on/off. And It does not perceive the voice. And in ZOOM - I can connect the microphone at first, but eventually an exclamation mark appears on the microphone. I cannot be heard, although I can hear the other party. After rebooting everything becomes fine. And so it goes on and on. Drivers are installed automatically, removing the device from the device manager does not help. The assistant does not find new updates. I get the impression that I need to update the drivers and fix this. Or I don't know what the cause is. But my user experience is suffering. Tried searching for errors in the system via the power shell command line - even if the error was found and fixed - nothing changed. Should I try reinstalling the system? It's a hassle. Maybe the problem is that the drivers were originally released for windows 10. Hp, help me

or when i ising ZOOM - after time, 

[Elohi_NR · Accepted solution]

Hi @serg_panther,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to have these microphone issues, especially when you rely on it for voice input and communication in apps like Zoom. Let’s get to the bottom of this together.

• Have you checked if the microphone works correctly with any other apps besides Zoom and Windows voice input?
• Did the problem begin immediately after upgrading to Windows 11, or did it appear later?
• Are you using the built-in microphone or an external one, and have you tried testing with a different microphone to see if the issue persists?
• Have you made any changes to your current OS?

Let's try these steps. 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

• In Windows, search for and open Control Panel.
• Click Troubleshooting.
• Under Hardware and Sound, click Troubleshoot audio recording.

• NOTE: 
• Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

• The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
• Select the device you want to troubleshoot, and then click Next.
• Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

You may also refer to this document for more information. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[serg_panther]

hello, thank you very much! For now, I will observe the situation, which can be improved. Otherwise I want to get to the bottom of the problems
about your questions 
I can’t say when I first saw the problem. When an exclamation point suddenly appears in the zoom or it is not possible to use the built-in microphone when connecting to a conference, I connect the external microphone and everything is fine. I didn’t add any special changes to the system.. I also noticed that voice input stops working on one of the forums after a while, although this is a system tool, not a web. And in another application it works and I can enter text by voice. I will continue to watch

[Elohi_NR]

Hi @serg_panther,

Appreciate that. Do keep us posted. Take care

[serg_panther]

Hello deat? i am trying to answer on your questions

1) i think that if the microphone works uncorrectly-anywhere

2) i am not sure, becausу not many time i am usiing Zoom or voice dictant (windows+H)

3) when i use external microphone - with them al; ok

4) now i reinstall windows clean installing and all stay like was in system without my changes

i am trying to see after reinstall. First time all ok. One time was undetectiing microphone again but this helps that i turn off it in audio settings in window where all audio - input and output. After i turn on and all ok. Today i am try to dictant words and see - nothing done- i use external micr and with it all works. after i use again internal and works too... i dont know what is happened... 

before reinstall the system i tried your advise about troubleshooter but it on step reinstall driver - and i see  call to agent.

if it harware problem - why works excellant after restart the comp. if driver - why reinstall not helps haha i really see more on this... but nade have not idea

sorry my horrible english

[serg_panther]

now again - dont work, when i turn on external mickrophone - it works, after turn off external - internal dont works.. need reboot the system

[Elohi_NR]

Hi @serg_panther ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[serg_panther]

bro, thank you very much. Of course i can just restart my comp. but i dont know why problem is happened. and i would to fix it one but i think no one help me haha... guarantee is the end. so who help me online cheking my problem?