The sound driver is not working properly.

[Rityendusom]

I have tried all the drivers available on the hp official website, none of the drivers are solving my problem.

When I install the drivers from the HP website there is no sound from my speakers and headphones. Previously the sound of the headphones came, now the sound of the headphones has also stopped.

But if I use Microsoft's automatic driver, I can get sound from both headphones and speakers.But in that case I have to manually select which device I want to use, headphones or speakers.

Using an older driver I found there was sound coming from both my speakers and headphones at the same time.

[Nal_NR]

Hi @Rityendusom,

Welcome to the HP Support Community. 

I'd like to help!

  Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

This might require one-on-one interaction to fix the issue via remote assistance.  

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