The sound troubleshooter removed my sound driver

[mike_mcroberts]

I was trying to improve the terrible sound from the Bang & Olefson sound driver by following various procedures on the HP forum. One procedure was to run the sound troubleshooter, which I did. It asked me to listen to a tone, but there was no sound. Then it said it would remove my sound driver and replace it.  I thought it had installed another driver. There were still no tones, so I hit CANCEL on the troubleshooter and my audio driver was gone. The speaker icon has an X through it and and it says No Sound Output Installed. The B&O control had disappeared. In device manager, there was only an Invidia driver listed under sound. I downloaded the RealTek driver  for my exact laptop (SP82071) and installed it. I still have no sound and the B&O control panel does not appear .

Will a System Restore restore the audio driver? Or do I have to download it? Thanks.

[The_Fossette · Accepted solution]

@mike_mcroberts,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the audio on your computer

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

For now, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

https://hp.care/2L6IkP0

If you continue to face the same issue, I recommend you update the bios and the chipset driver from the below link.

BIOS: https://hp.care/2L7NGdc

Chipset driver: https://hp.care/2L6YvMf

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[mike_mcroberts]

Thanks. The Sound Driver reappeared after updating the BIOS. I also updated the Chipset. I had already downloaded and installed the RealTek software. Everything is back to normal

[The_Fossette]

@mike_mcroberts,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!