• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-01-2017 03:49 AM

HP Recommended
Product: Hp Envy Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

The sound from my speakers is tinny after windows update. I have tested the speakers and they seem to be working fine in test but not when I playback video.Anybody got any solutions?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2017 04:15 AM

HP Recommended

Hi,

 

Download and reinstall the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-01-2017 03:51 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-01-2017 04:00 AM

HP Recommended

Full model no- HP Envy 15 Notebook PC

Product no - J2E80EA#ABU

processor AMDA10-5750m APU with Radeon HD Graphics

Was this reply helpful? Yes No

‎11-01-2017 04:15 AM

HP Recommended

Hi,

 

Download and reinstall the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-01-2017 04:38 AM

HP Recommended

Thanks, that's fixed it. Great job

Was this reply helpful? Yes No

‎11-01-2017 04:44 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.