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Too Much Static Using Video Chat Apps

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HP Pavilion x360 Convertible 14m-ba0xx
Microsoft Windows 10 (64-bit)

I have a HP Pavilion x360 - 14m-ba013dx laptop running on Windows Home 10 (64-bit)  operating system. When I try to use any video chat apps, such as Skype, there's too much static and people cannot hear me. I've conducted test runs with my microphone and there is always too much static to hear anything. How do I fix this?

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community!


I recommend you follow the below steps and check if it helps.


1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.


2. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.


3. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

4. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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