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Two issues with Audio

HP Recommended
HP ENVY - 13-aq0350nd
Microsoft Windows 10 (64-bit)

Hey HP community

 

I have the HP Envy 13 (2019) and have two issues with audio which I hope someone can help me with: 

 

1. I have any headphones connected through the aux, every time i stop listening to something and then start again the sound is very poor in quality and there is an echo. This problem only occurs when B&O is enabled. If I disable "audio enhancements" from the sound properties this problem goes away, but this isn't practical since I need B&O when listening on loudspeaker. I cannot enable and disable something in the sound properties every time i connect or disconnect aux. 

 

2. Loud speaker sound quality is extremely bad and volume is low when B&O is not enabled. Again this problem goes away (kind of) when i disable "audio enhancements" from the sound properties. When it's disabled the quality is not too bad and not too good, but at least its better than when B&O is enabled but turned off. 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@of123

Thank you for posting on the HP Support Community.

 

To get the answer to this question, B&O software is replaced with the Realtek High-Definition Audio Driver 

Click here: https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-envy-13-aq0000-laptop-pc-series/260848... to download the new audio driver for your computer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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HP Recommended

Hello, 

 

Thank you for your reply!

 

I tried installing the drivers you linked, unfortunately nothing changed. It's as if they were not installed at all. I assume these are the normal update for these drivers and not something new (since they are from 2019)? If that's the case, then I have already installed them previously since I always keep all my drivers up to date. 

 

So unfortunately, no changes at all. 

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HP Support Agent
HP Support Agent
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HP Recommended

@of123

Thank you for posting back.

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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