Unable to use Bang & Olufsen Experience : entire section is grayed out

[cocoa227]

I have the Bang and Olufsen software on my computer, but starting from a long time back, I have been unable to use the Bang and Olufsen Experience option to change the equalizer.

[The_Fossette]

@cocoa227

I reviewed your post and I understand that you are unable to use the Bang and Olufsen app on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

What is the version of Windows you are using?

Meanwhile, I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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