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Pullah98
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Message 1 of 12
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Updates and updates but just broken the laptop

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Quick , from the last update my HP OMEN AUDIO CONTROL is gone , nice , rip bang olufsen bass etc , ago 2 months my OMEN COMMNAND CENTER with Performance Control gone , so much updates for nothing , just broken the dam laptop with useless things , I regret everyday buying a OMEN 

11 REPLIES 11
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 12
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@Pullah98,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP Omen Command Center is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the HP Omen command center from the computer and then download and install it from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98588.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Pullah98
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Message 3 of 12
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I uninstalled OMEN after installing from the link, it doesn't work, it tells me it is installed but I have to download it from the store, the laptop is getting hotter and I can't turn on my fansScreenshot_7.png

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Pullah98
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Message 4 of 12
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Screenshot_8.png

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The_Fossette
HP Support Agent
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Message 5 of 12
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@Pullah98,

 

If you install the Omen command center from the link I have shared you do not need to download and install it from the Microsoft store.

 

Please help me with the product number for your computer so that I can assist you better.

 

Follow the steps in the below article to find the product details.

 

http://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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Pullah98
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Message 6 of 12
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Screenshot_9.png

This one 

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Pullah98
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Message 7 of 12
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Screenshot_10.pngScreenshot_11.png

 

??????

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Pullah98
Author
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Message 8 of 12
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Screenshot_12.png

 

?????????

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 9 of 12
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@Pullah98,

 

Why are you installing AMD drivers?  Your computer has an Intel processor and NVIDIA graphics card.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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Pullah98
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Message 10 of 12
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Screenshot_13.png

 

the link you left me has an amd package,I did not install any amd driver.

gonna burn this laptop.

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