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HP Recommended
Pavilion 15-cw1xxx
Microsoft Windows 10 (64-bit)

Hello

 

I am currently having issues with my audio, when I play something either through youtube or spotify it starts off at the correct volume and then begins to get slower.

 

I have used to troubleshooting and it does not seem to solve the issue.

 

Any help would be greatly appreciated.

 

Cheers

2 REPLIES 2
HP Recommended

@blackwellm,

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

 

This worked for me...crucial step was running the AMD driver cleaner.... (I copied the solution from another thread cos I can’t work out how to link to it)

 

The problem is experienced in 1909 and 2004 versions of Windows.

The current bios version (F.42) must be installed first. Then, after installing Realtek 6.0.8940.1 version, the problem can be solved.

If not, the driver can be cleaned and reinstalled again with the Amd Cleanup Utility application.

 

https://www.amd.com/en/support/kb/faq/gpu-601

It was tried in both steps. The problem is solved in both steps.

I guess this update caused an update via windwows update.

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