Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV) Problems

[Reba11]

Hi. I just bought this laptop and there are some issues with it. First of all, when I start Windows 11 and download it to this freedos laptop, it comes with no drivers and that's fine. I started downloading all the drivers it will need. I checked both the CPU and GPU temperatures while downloading the drivers and they were around 45-50 degrees Celsius. When I finished downloading all the drivers and windows updates I restarted the computer and the fans started running and never stopped. The problem here is that the CPU and GPU temperatures never change, but now the fans don't stop running and that's annoying. The computer is not hot at all and I don't know why these fans have not stopped working. The reason why this is uncomfortable for me is that I will be using this computer for coding outside and at school, and I do not want to disturb both myself and my environment when these sounds are heard. Before purchasing this device, I researched carefully to avoid such a problem and could not find any problems. Finally, the computer remains well below the promised 8-hour charge time. Even though I used almost the lowest brightness, saving mode and keyboard lights off, I couldn't get over 4 hours. I don't know if this is because I was installing programs on the device, but I hope I don't encounter this problem in daily use (coding, lectures, etc.).

[A_Gayathri]

Hi @Reba11,

Welcome to the HP Support Community

I understand you are facing an issue with your Victus by HP 15.6 inch Gaming Laptop 15-fa0000 . Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Click here and follow the steps - HP Notebook PCs - Fan is noisy and spins constantly (Windows)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Reba11 · Accepted solution]

Hi. First of all, I want to thank you for you responded and I also want to say that, I already solved the problems. It took me 3 steps to make. I'll write them here, maybe they can be usefull someday for others.

1) I formatted Windows again.

2) I downloaded drivers by only using Windows Updates. I didn't use HP support app this time.

3) I deleted HP omen gaming hub.

When I made these, fan and battery problems are gone.

[A_Gayathri]

@Reba11,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!