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- Notebooks
- Notebook Audio
- Voice Recording is scratchy

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04-24-2020 11:13 AM - edited 04-24-2020 01:32 PM
I really need help with fixing my voice recording audio.
04-28-2020 07:34 AM
@al7221 Welcome to HP Community!
I understand that you are facing issues with voice recordings.
Do not worry. I will try to fix the issue.
Please perform the hard reset and check.
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Here’s a few things you could attempt:
By default, Windows automatically enables microphones and line-in ports. Use the following steps to set the microphone/line-in port to be the default port and to configure the recording levels:
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If the Recording tab in the sound window is not selected, open the Sound window and click the Recording tab using the instructions in Step 1.
NOTE:
Your desktop or notebook PC configuration may include different components then shown here.
Figure : Example desktop PC with a Realtek on-board audio hardware configuration)
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Microphone port -
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working and set as Default
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Line In - Working
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Digital In (S/PDIF port) - Working
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Stereo Mix (Software mixer) -
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Disabled
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If multiple microphones or line-in ports are available, select the port that you want to use. Click Set Default to make this device the default audio input device.
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If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.
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With the device selected, click Properties, and then click the Levels tab.
Figure : Microphone Properties: Levels tab
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Adjust the slider to 75.
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If Mute is on, click the mute button to un-mate the device. The mute button should show as a blue speaker without a red circle.
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If Microphone Boost is available, adjust to +20.0 dB.
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Click OK to make the changes.
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Test the microphone using the instructions in Step 1 to determine if Windows is able to detect a signal for the microphone or line-in being used. If you have performed all the steps and the microphone or source device still does not work, the audio ports or sound hardware on the computer might be bad.
CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS
If the issue still persists, please uninstall the audio drivers and reinstall the drivers and update the BIOS.
Please click the below link to download the drivers.
https://support.hp.com/in-en/drivers
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!