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HP Recommended
Microsoft Windows 10 (64-bit)

I really need help with fixing my voice recording audio. 


I am having difficulties with my voice recording. When audio is played back from my voice recordings, it sounds very scratchy. However, if I play regular audio, like a video, it sounds perfect. I have an HP ENVY X360. It just became a year old this past January. I never needed to use the voice recording feature before, so maybe it was always defective? I'm not sure (the microphone is built into the laptop). Anyway, I have updated the driver....trouble shot through HP and still I cannot resolve this issue on my own. 
I am an educator who is currently virtually teaching and this is a HUGE issue right now. I need to make recordings and use screencastify to help them, but they cannot make out what I am saying.
Please help!! I have tried every which way.....
If anyone can help me, I would SO greatly appreciate it. I wouldn't even mind if someone would remotely access my computer....and take over my screen to try and figure out this issue. I know voice recording is going to be a critical feature for virtual learning....
HP Recommended

@al7221 Welcome to HP Community!


I understand that you are facing issues with voice recordings.


Do not worry. I will try to fix the issue.


Please perform the hard reset and check.


1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step


Here’s a few things you could attempt: 

By default, Windows automatically enables microphones and line-in ports. Use the following steps to set the microphone/line-in port to be the default port and to configure the recording levels: 

  1. If the Recording tab in the sound window is not selected, open the Sound window and click the Recording tab using the instructions in Step 1. 


Your desktop or notebook PC configuration may include different components then shown here. 

Figure : Example desktop PC with a Realtek on-board audio hardware configuration) 

  1. Microphone port -   

 working and set as Default 

  1. Line In - Working 

  2. Digital In (S/PDIF port) - Working 

  3. Stereo Mix (Software mixer) -   


  1. If multiple microphones or line-in ports are available, select the port that you want to use. Click Set Default to make this device the default audio input device. 

  2. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable. 

  3. With the device selected, click Properties, and then click the Levels tab. 

Figure : Microphone Properties: Levels tab 


  1. Adjust the slider to 75. 

  2. If Mute is on, click the mute button to un-mate the device. The mute button should show as a blue speaker without a red circle. 

  3. If Microphone Boost is available, adjust to +20.0 dB. 

  4. Click OK to make the changes. 

  5. Test the microphone using the instructions in Step 1 to determine if Windows is able to detect a signal for the microphone or line-in being used. If you have performed all the steps and the microphone or source device still does not work, the audio ports or sound hardware on the computer might be bad. 



If the issue still persists, please uninstall the audio drivers and reinstall the drivers and update the BIOS.


Please click the below link to download the drivers.




Keep us posted,

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Have a great day!

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