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- HP Community
- Notebooks
- Notebook Audio
- Volume Button Not working

Create an account on the HP Community to personalize your profile and ask a question
07-10-2017 11:34 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the volume buttons are not working, anymore,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you attempt reinstalling the HP Quick Launch to resolve this issue? (Click here, if you haven't - the same article applies for both Windows 7 & 8.1)
What steps have you done so far? to ensure we don't repeat them?
Here’s the step by step guide for you:
- Click the Start button, then click Run.
- In the Run window, next to Open, type MSCONFIG.
- Press the ENTER key.
- In the System Configuration Utility window, click the Startup tab.
- On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.
NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here
For Windows 10 drivers: Click here
(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 )
If the above doesn't help, please create another User account as suggested earlier and try again.
Let me know how that pans out
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help.
{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
01-01-2020 08:23 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about Community posting, please feel free to send me a private message!
Thank you