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‎11-28-2022 08:53 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000 (9WD45AV)

The master volume control on my laptop has stopped working. If it is set from 1 to 99%, it is on at full. If it is set to 0% or mute, it is off,

I have tried stopping and restarting the services, restarting the PC, updating the drivers, deleting and reinstalling the device, rolling back the BIOS to a previous version, resetting the PC while keeping my files, doing a full rest of my PC. None of these has made any difference.

If I go to Settings, System, Sound Mixer, I can change the volume of each app and that works fine but the (master) volume slider does nothing except mute the volume when set to zero.

I contacted HP who referred me to Curry's who are their support agent and where I bought the laptop. They said that this model is blacklisted by their repair centres so they won't help.

I have run out of ideas and options. I use my laptop for live events so volume control is essential 

Does anyone have any suggestions as to what I should do, other than buying a new non-HP laptop?

Category:
9 people had the same question
2 REPLIES 2

‎12-05-2022 11:46 AM

HP Recommended

Cuthbec, use Driver Booster 10.1 free edition to get all the drivers up to date. It worked for me.

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‎12-06-2022 08:39 AM

HP Recommended

same problem.....

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