Volume Stays at Max

[JoeFL77]

My volume stays at maximum. 

The small window that appears when adjusting volume stays on top of the desktop all the time(upper left).  It prevents me from using some programs as it blocks an important part of the screen.

I can get rid of it by disabling the Realtek High Definition Audio driver in the Device Manager.  Of  course that disables all audio but at least I can use the programs.

I tried to go to an earlier restore point but got errors.

I replaced the driver with a fresh one from the HP site. No change.

Also, but not sure if related, I cannot use or reinstall a Dymo LabelWriter Twin Turbo 450 USB based label printer.

Ideas?

I am considering a System recovery or reset but not sure if it will work since it will load the same troublesome files.

Thanks. 

[praveen196]

@JoeFL77 Welcome to HP Community!

I understand that the volume Stays at Max.

Do not worry. I will try to fix the issue.

As you have stated that you have already installed the audio drivers.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please update the BIOS and check.

If the issue still persists, perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Keep us posted,

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