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HP Recommended
HP Laptop - 15s-eq1905nz
Microsoft Windows 11

Hi all

My volume buttons are no longer working.... Have tried everything, all settings, drier updates, all different diagnoses. No change.

Has anyone got an idea?

Many thanks

4 REPLIES 4
HP Recommended

@Mathias72 

 

Welcome to the HP support community.

 

I understand that your notebook volume button is not working, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you so much!

I am actually using HP support assistant  - all drivers are up to date and so is windows 11.

It used to work properly though for many months...

So, any other suggestions?

Thank you, Mathias

HP Recommended

@Mathias72 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

Thanks again!

I was actually in contact with the support but we could not solve the issue.

It seems I have to replace the sound card. Only need to find out where I can buy this!

Any idea?

Thanks and appreciation

Mathias

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