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‎09-22-2020 11:29 AM

HP Recommended
Product: HP PAVILLION lAPTOP
Operating System: Microsoft Windows 10 (64-bit)

When using the  realtek laptop speaker from audio the volume decrease automatically to zero within 5 seconds . therefore I cannot listen to anything using the computer speaker only with headphones

2 REPLIES 2

‎09-22-2020 04:02 PM

HP Recommended

@PtMcManus 

 

Its specs

 

               https://support.hp.com/au-en/document/c06401076

 

It has  AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) . This is something to do with AMD drivers, please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

    https://www.amd.com/en/support/kb/faq/gpu-601

    https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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‎09-22-2020 05:51 PM

HP Recommended

Install the latest Realtek Audio Driver or look here.

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