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- Volume decrease automatically to zero on HP 15 cw1068wm

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09-22-2020 11:29 AM
When using the realtek laptop speaker from audio the volume decrease automatically to zero within 5 seconds . therefore I cannot listen to anything using the computer speaker only with headphones
09-22-2020 04:02 PM
Its specs
https://support.hp.com/au-en/document/c06401076
It has AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) . This is something to do with AMD drivers, please
(a) Uninstall Audio driver
(b) do a cleanup using following information/fix:
https://www.amd.com/en/support/kb/faq/gpu-601
https://drivers.amd.com/drivers/amdcleanuputility.exe
(c) reboot machine
Machine will re-install Audio driver for you.
Regards.
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