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PtMcManus
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Volume decrease automatically to zero on HP 15 cw1068wm

HP Recommended
HP PAVILLION lAPTOP
Microsoft Windows 10 (64-bit)

When using the  realtek laptop speaker from audio the volume decrease automatically to zero within 5 seconds . therefore I cannot listen to anything using the computer speaker only with headphones

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banhien
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@PtMcManus 

 

Its specs

 

               https://support.hp.com/au-en/document/c06401076

 

It has  AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) . This is something to do with AMD drivers, please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

    https://www.amd.com/en/support/kb/faq/gpu-601

    https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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Lachs
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Install the latest Realtek Audio Driver or look here.

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