Volume from internal B&O speakers always maximum - volume control doesn't work

[John_Abingdon]

About 2 months ago the volume control for internal B&O speakers stopped working in my Pavilion 15 laptop (Windows 11) - always on maximum volume, though can be muted. The slider controls appear to work, but have no effect on actual volume, except to mute. The volume controls correctly work for devices connected via the headphone socket.

I have run 'Fix audio issues'. No issues found.

I have run 'Guided Troubleshooting' - no solution found. I have deleted and re-installed audio drivers - no difference.

I accepted and ran the latest bios update - the problem exactly persists.

Windows 11 updates are up to date.

Is there something I may have missed?

[ub6424]

Hello (again) @John_Abingdon 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[John_Abingdon]

Hi, thanks for getting back. Here are the details:

Hopefully I haven't missed anything.

Thanks, John

[ub6424 · Accepted solution]

Hello @John_Abingdon 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Start Windows <device manager>

- Right click and uninstall devices with "attempt to remove driver" ticked !

(3) Download and install

AMD High-Definition Graphics Driver

30.0.13044.0 Rev.D

755.6 MB

Apr 11, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.D

88.4 MB

Jul 29, 2022

Download

(4) Restart Windows and test <audio>

(5) Please report back

[John_Abingdon]

Hi ub6424

Your solution worked perfectly (as no doubt you expected). It might be my imagination, but the volume range (in both directions) seems to be wider now than ever.

Thanks again!!

[ub6424]

---

@John_Abingdon wrote:

Hi ub6424

Your solution worked perfectly (as no doubt you expected). It might be my imagination, but the volume range (in both directions) seems to be wider now than ever.

Thanks again!!

---

Hello @John_Abingdon 

The pleasure is mine !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Good luck

[EwanM]

I too have the same issue, followed the steps provided and after rebooting on step 4 it solved the issue. But Windows then instantly  asked for a reboot and then it went back to max volume (no matter where the volume control was), or muted.

[John_Abingdon]

Hi EwanM

Yes, the same happened to me - except that there was a delay of several hours before Windows update requested a reboot to complete a Realtek driver update. The drivers were already automatically installed, so too late to reject the update. As I feared after the restart the constant max volume problem was back. I reapplied the fix successfully, but a few hours later the unwanted drivers reappeared and another restart was demanded. So, like you I'm stuck in this crazy loop.

I'll open a new discussion to see if there's a way to avoid this unwanted driver update, or maybe try to reopen the existing discussion.

[John_Abingdon]

Hi ub6424

Unfortunately the successful fix was short-lived. I few hours later the drivers causing the volume problem were automatically re-installed by a Windows update:

This must have beed how the problem was first introduced a few weeks ago. Of course, I was quickly able to re-apply the fix you provided - but a few hours later the unwanted drivers reappeared in Windows update. So I (and #EwanM) are stuck in a loop, and I can't find a way out of it.

Do you know if there's a way to avoid (or deselect) the unwanted driver updates?

[ub6424]

Hello @John_Abingdon and @EwanM

Repeat previous steps to install / update to the right driver

Windows Update also updates your device drivers. That is the reason why it does not work after that.

Please follow these instructions:

https://www.itechtics.com/disable-specific-driver-update/

You can

(1) exclude a specific device from Windows driver updates or

(2) turn off driver updates for all devices.

If in your case only one device is affected I would recommend (1).

Please report back