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‎10-09-2022 09:32 AM

HP Recommended
Product: HP Pavilion - 14-ce3022tx
Operating System: Microsoft Windows 11

Hello Friends,

 

Need your help, after upgrading to windows11, Volume down is happening automatically.

when I increase the volume, system keep on decreasing to Zero.

Could you help, I have followed trouble shooting steps from support web, doesn't help.

5 REPLIES 5

‎10-09-2022 08:03 PM

HP Recommended

Hello @SriDKing 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-10-2022 02:31 AM

HP Recommended

HP Pavillion Laptop details.jpgSound Device Manager.jpg

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‎10-10-2022 03:07 AM

HP Recommended

Hello @SriDKing 

 

(1) Download and install / update

Realtek High-Definition (HD) Audio Driver 6.0.9183.1

 

(2) Restart Windows

(3) Test audio

(4) Please report your results

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‎10-17-2022 11:08 AM

HP Recommended

It still goes down, now and then not fixed completely.

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‎10-17-2022 01:14 PM

HP Recommended

Hello @SriDKing 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3) Restart Windows and test again ...

(4) Please report your results

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