-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- Volume keys F6, F7 & F8 not working all other keys working -...

Create an account on the HP Community to personalize your profile and ask a question
12-03-2019 11:20 PM
Volume control through the laptop keys f6 f7 and f8 not working - All other keys working fine - Same controls work when connected with an external keyboard.
Solutions given on the sie ast being 2018 have been checked but to no avail
12-06-2019 03:57 PM
@Ramki552 Welcome to HP Community!
Since the issue is only on volume function keys, I suggest you follow the below steps:
-
Go to HP Customer Support - Software and Driver Downloads, identify your computer, and then look for sound driver, update them and then look for keyboard drivers.
-
Click Driver-Keyboard, Mouse, and Input Devices, and then select the HP Wireless Button Driver or HP Hotkey Support driver, depending on your operating system and notebook model.
-
Download and install the driver.
The function keys should now work.
If they don't, please create a new user account and check if that helps.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-11-2019 01:32 PM
What is the product number for your computer?
Meanwhile, I recommend you perform a system restore back to the date when everything was working fine following the steps in the below article and check.
https://support.hp.com/in-en/document/c03327545
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee