Volume on screen won't go away

[MJL1975]

For some reason the volume will not turn down on my computer.  When I click for it to turn down, it goes right up again.  Any suggestions? 

[DavidSMP]

Hi @MJL1975,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding audio issues. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• .Did this happen after a recent software or windows update?

Please let me know the complete model# of the computer with the operating system installed on it. Is it Windows 8 or Windows 10?

For now please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2syreDe and select the country and type the product# of the computer. Then select the correct operating system installed on the computer and follow the on-screen instructions.
• Then check if the situation has been corrected.

If it continues, please perform these steps:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
  To fix audio services, open the run command and launch services.msc.
• In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
• And ensure the Startup Type is set to Automatic.
• Click Apply and OK.
• Restart the computer and check if it works.

For further assistance please check this link: http://hp.care/2xSAkeK for troubleshooting audio related issues and perform the steps that are relevant to the current situation.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[KamikazeKid]

Yeah, that was good advice but I had the same issue and that did NOT work. I even reset my entire computer and I still had the volume key problem. I then realized the external volume key located on the left side of the computer just in front of the earphone jack (really dumb idea to put that there) is sticking in the volume up position. It’s a hardware, not a software fix.