Volume too low

[bporter6]

Volume is low on my laptop speakers. I can barely hear the speakers over my air conditioner. I have tried updating the driver, reinstalling the driver completely, and I'm out of ideas. Please help!

[A4Apollo]

Hi! @bporter6, Welcome to HP forums.

I understand when you play an audio from your PC the volume is very low.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different browser?

Please provide the product number of your PC to assist you better.

As you mentioned when you play an audio from your PC the volume is very low.

Please try the steps recommended below.

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Realtek audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and select Roll Back Driver check if the issue persists.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, try updating the audio driver, chipset and BIOS from the links below.

Update the audio driver using this link: https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe

Update the chipset drivers using this link: https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78196.exe

Also, update the BIOS using this link: https://ftp.hp.com/pub/softpaq/sp85501-86000/sp85638.exe

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists after try running a system diagnostics test on your PC and check if the hardware components are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[bporter6]

Hi, thanks for your help. It is a 15-ay147cl laptop.No, I haven't made any changes-- I just got this computer a month ago. Volume is low in every browser.

I already updated the browsers with the newest browser available. I'm confused by your instructions-- I am getting the message that the best driver is already installed. Which steps are 4, 5, and 6? Nothing is numbered so I'm not sure what else I should do after that?

My drivers list is showing both High Definition Audio Device and Realtek High-Definition Audio. I disabled Realtek and then it said that no audio device was installed and I couldn't play any sounds at all. Then I uninstalled it completely and reinstalled it.

There is no "Enhancements" tab available in the Playback Devices menu. There is no option for equalization. I see that this is a common fix for my problem, but my computer doesn't have that. I'm running Windows 10.

I have tried running the troubleshooting program and it keeps saying that nothing is wrong with my audio.

[sandytechy20]

@bporter6

I see that you were interacting with @MrRobot. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Eager to know, did you update the BIOS and Chipset driver.

If not, below are the links to download:

Update the chipset drivers using this link: https://hp.care/2wFdI4O

Also, update the BIOS using this link: https://hp.care/2Kh1h1k.

If the issue persists, This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: https://hp.care/2uJxnug

You have a good day ahead.

Cheers.

[bporter6]

Hi, yes, I updated the BIOS and chipset but the sound is still super low. I can't hear my laptop if it's on the coffee table; I have to hold it in my lap and point to speakers up towards my ears.  I don't know what else to do.

[KrazyToad]

@bporter6

At this point I would request you to contact our Phone Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.
 

Thank you 🙂