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‎04-03-2021 07:49 AM

HP Recommended
Product: Pavilion 15-n267sa
Operating System: Microsoft Windows 10 (64-bit)

I have a client laptop with no sound, and am convinced it's a realtek driver issue, but when I put the model number or serial into the HP website to try to get drivers it tells me it can't find any drivers for the product (for any operating system).

 

I know the HP site is flaky, but this seems ridiculous. How else can I find the right drivers and bios?

1 REPLY 1

‎04-03-2021 07:53 AM

HP Recommended

Hi:

 

The site is definitely messed up right now.

 

You should be able to use the drivers from the base model 15-n200.

 

HP Pavilion 15-n200 TouchSmart Notebook PC series Software and Driver Downloads | HP® Customer Suppo...

 

Since the 15-N267sa has an AMD processor and chipset, make sure you select the AMD BIOS update and don't use any of the Intel drivers.

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