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Envy M1W07UA#ABA
Microsoft Windows 10 (64-bit)

Here lately when I turn my pc on or off I hear one seconds worth of static coming from under my keyboard. When playing music, videos, or games the sound is perfect. The static only happens when turning on or off the laptop, or sometimes when plugging in or unplugging a device to the USB port or when opening a program. It just started in the last few days. I’m super confused. 

5 REPLIES 5
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@Middlelrdunn

 

Welcome to the HP Support Community.

 

What kind of noise is it? beep or static? and please let us know if its coming from the speaker or if its from the computer?

 

Thanks 🙂

 

 


I am an HP Employee

HP Recommended

It’s sounds like static and it comes from under the keyboard. 

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Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

 

And these steps: https://www.youtube.com/watch?v=qlemDe8c20g#:~:text=you%20can%20also%20use%20a,normal%20you.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

I tried to do the BIOS update but it said it was already up to date. I've also followed the cleaning instructions provided in the YouTube link. The static noise still occurs. It seemed to shorten for a moment, but then it returned to 1-2 seconds. It also seems to be happening any time I load a new page in my browser.

HP Recommended

@Middlelrdunn

 

If the issue persists please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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