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HP Recommended
Notebook 15-bs289wm
Microsoft Windows 10 (64-bit)

I'm listening to music with cymbal crashes.  Every time there is a cymbal crash, the volume takes a nose dive and then comes back up.   It's terrible. 

 

I know the problem is that -- somewhere -- the computer has "loudness equalization" on.  I want to turn it off, but there is no "enhanced" button on the "sound" and when I run "RtkNGUI64.exe" I get HP's audio control panel, which doesn't include "loudness equalization".

 

I'm unable to find a way to download any other drivers.

 

Please help!  I'm ready to buy a new computer to listen to my music if this can't be fixed, and it won't be an HP!

1 REPLY 1
HP Recommended

@etienne1953

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104077.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.