White static noise when I use my earphones, in the left and right earphone

[TMOORE98]

Hello, I have the product HP Chromebook 11-v010wm. Recently, there has been a white static noise in my earphones. Every time I watch a video on youtube or on any other website, there's a static noise that comes through. It happens in both earphones and sometimes happens when I just have them plugged in. I'm not sure what to do or if there is any way to fix this. I would greatly appreciate some advice on how to deal with this, thank you. 

[KrazyToad]

@TMOORE98

Welcome to the HP Support Community!

Do you experience the same issue with the speakers?

Ensure your Chromebook is up to date. Link:

If the issue persists Please perform a Power wash and check if the issue persists

Link: https://support.google.com/chromebook/answer/183084?hl=en

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[TMOORE98]

No, this doesn't happen to my speakers, it only happens when I plug in my headphones. My headphones do not make any static noises when I plug them into other devices. It seems like the static gets louder when I play a video. 

[KrazyToad]

@TMOORE98

Any chance have you tried a different Headphones to check if it's an issue with the Headphone port on the Notebook?

If the issue persists then I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.