Wifi and Sound stops working after the pc goes into sleep. NEED HELP!

[ArianN]

Hello! I have been facing some issues with my laptop. Whenever my laptop goes to sleep, most of the time, either the sound stops working, or the wifi, or both. The only way to fix this is by restarting the laptop when it fixes the problem.

When the issue persists, the sound button greys out, and does not respond no matter what I try. I even tried connecting earbuds(wired and wireless), The sound still does not work even with earbuds. 

As for the wifi, when the issue persists, I cannot open up the tab to see the available network. This is what is looks like and does not respond. 

Please help, thanks!

[ub6424]

Hello @ArianN 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[ArianN]

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22000 Build 22000

System Model HP Pavilion Laptop 14-ec0xxx

System SKU 552J7PA#UUF

BIOS Version/Date AMI F.08, 23/11/2021

[ub6424]

Hello @ArianN 

Please follow instructions ...

(1) Update BIOS: Download and install

HP Notebook System BIOS Update (AMD Processors)

F.11 Rev.A

12.4 MB

Aug 3, 2022

Download

Fixes:

- Provides support for additional notebook models

- Updates the AMD PI code to improve system stability.

- Provides enhanced security. NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.
Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S

25.1 MB

Mar 11, 2022

Download

(5) Reboot and test wireless lan

(6) If wireless lan fails: Install/Update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.203 Rev.S

25.1 MB

Mar 11, 2022

Download

(7) Reboot and test wireless lan

(8) Please report your results

[ArianN]

Sorry for the late reply! I was busy with life and forgot to update it. Anyway, I have updated my BIOS today. Will report if I face the problem again. Thank you!

[ub6424]

Hello @ArianN 

Please update the Wirless driver to the latest version.

(1) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(2) Restart Windows and report back.

Kind regards