Win 11 most popular compatibility issue !

[ahmedabazer]

It's insane that hp can't come up with a solve for the most popular win 11 compatibility issue; Intel SST driver.

I had lost access to my laptop's  mic for 6,7 or 8 ? I can't even remember cause it's a long long time,  I tried everything possible and I can't imagine bringing an external mic while there are * TWO* installed in my laptop.

please HP fix this, parent with intel, request from Microsoft a patch for it, do anything, please don't let your costomers down 😞

[Irfan_06]

Hi @ahmedabazer,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with microphone on your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[ahmedabazer]

Thank you for replying.

Notebook model is: Hp pavilion laptop 15-eg1025cl.

product ID is: 4P5Y1UA#ABA.

windows version: 11 / 23H2.

the mic was working fine before updating to the version 23H2.

They weren't any changes made to my laptop.

[Irfan_06 · Accepted solution]

Hi @ahmedabazer,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 -If the issue still persists, kindly refer to the steps from this video link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ahmedabazer]

Thank you for pointing to these possible solutions but it seems that the problem has been automatically solved Because I noticed that my laptop BIOS has been updated through windows update and since then the mic is working just fine as it would before updating to windows 11/23H2.

I will accept your reply as a solution because I think if I updated the BIOS as you said that was going to solve the problem.

Thank you again 🙂

[Irfan_06]

Hi @ahmedabazer,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[annerios]

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