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Intern
Posts: 20
Member Since: ‎07-30-2015
Message 1 of 39 (152,373 Views)
Accepted Solution

Windows 10 IDT High Definition Audio Driver Bug Report.

[ Edited ]
Product Name: HP Pavilion g7-2251dx
Operating System: Microsoft Windows 10 (64-bit)

OK after upgrading from Windows 8.1 to Windows 10 Home (The Free Upgrade) I'm having Sound Issues.

 

IDT Sound Drivers (IDT High Definition Audio Codec):


The Speakers built into the Laptop: They Sound OK but not like they did in Windows 8.1.


I've already Tested out the Following:

Played Music (Sounded OK)
Played a Youtube Video (Sounded OK)
Played a video i have saved on my PC (Sounded OK)
Played a Show or Movie on Netflix (Sounded OK)

 

The Microphone Built into the Laptop Seems to be Working Fine.

Turtle Beach Z11 Headset: They Sound like Mono Instead of Stereo There's Basically no Bass and The Sound is Low even if turned up the volume to 100.


I've already Tested out the Following:
Played Music (Sounded Bad)
Played a Youtube Video (Sounded Bad)
Played a video i have saved on my PC (Sounded Bad)
Played a Show or Movie on Netflix (Sounded Bad)

In Windows 8.1 The Speakers built into the Laptop and The Turtle Beach Z11 Headset sounded like Stereo and loud (Perfect).

The Headset Microphone Seems to be Working Fine.

I plugged my Turtle Beach Z11 Headset into my Sister's HP that still has windows 8.1 and my Turtle Beach Z11 Headset sounded fine.


I plugged my Turtle Beach Z11 Headset into my other Sisters HP that has Windows 10 (She Upgraded from Windows 7) and my Turtle Beach Z11 Headset sounded like Mono Instead of Stereo.


She also plugged in her ear buds and they sounded like Mono Instead of Stereo.

I Tested another Headset my Turtle Beach P11 Headset(This Headset plugs into the USB Port) The Sound is Perfect it sounds like Stereo and not like Mono.


However when i talked into the Microphone i could hear my voice coming through the Headset Speakers (Basically hearing myself talk)
-------------------------------------------------------------------------------------------
Microsoft's High Definition Audio Drivers:


These Drivers Work Great so if you just want to use these Drivers:

Uninstall IDT Sound Driver
Restart your Computer
Next Adjust Volume and other setting
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Properties
Now just go through each Tab and change what you want to change.


I only Click on the Advanced Tab and change the Default Format to 16 bit, 48000 Hz (DVD Quality)
Because that's what the Default Format was on Windows 8.1
I Also Click on Recording and change the setting on the 2 Microphone's Listed.

 

The Speakers built into the Laptop: They Sound OK but not like they did in Windows 8.1


I've already Tested out the Following:
Played Music (Sounded OK)
Played a Youtube Video (Sounded OK)
Played a Video i have saved on my PC (Sounded OK)
Played a Show or Movie on Netflix (Sounded OK)

 

The Microphone Built into the Laptop Seems to be Working Fine.

 

Turtle Beach Z11 Headset:


I've already Tested out the Following:
Played Music (Sounded Great)
Played a Youtube Video (Sounded Great)
Played a video i have saved on my PC (Sounded Great)
Played a Show or Movie on Netflix (Sounded Great)

 

The Headset Microphone Seems to be Working Fine.

Still Notice Mono sound with your Headset ?

 

Try This:
Plug in your Headset
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Disable
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Enable
Now Your sound will Sound like Stereo instead of Mono.

--------------------------------------------------------------------------------------------
I tried fixing the sound here is what i tried:


I Uninstalled IDT Sound Driver I went into control panel and uninstalled The IDT Audio Driver.


I then restarted my computer and i reinstalled the Windows 8.1 Drivers from HP.


After Restarting my computer again i checked to see if everything was back to normal but it wasn't everything still sounded the same.

When i right Clicked on the Speaker Icon and then choose Playback devices Here is what was Displayed:
The Top Device is called:
Digital Display Audio (AMD High Definition Audio Device) Not plugged in
OK this Device is Normal.

The Middle Device is called:
Speaker / HP (IDT High Definition Audio Codec) Default Device
OK this Device is Also Normal.

The Bottom Device is called:
Communications Headphones (IDT High Definition Audio Codec) Default Communications Device
OK in Windows 8.1 this Device was Disabled by Default but in Windows 10 it's Enabled and listed as Default Communications Device.


So i figured if i just disabled it my Turtle Beach P11 Headset would go back to normal but it didn't it still sounded the same i even Restarted my Computer.

OK so i tried setting Communications Headphones as the Default Device but when i right Clicked and choose Set as Default Device it wouldn't let me.

I then Disabled Speaker / HP and tried to Set as Default Device it wouldn't let me.

When i Disabled Speaker / HP Groove Music said it couldn't Detect a Audio Device so i enable Speaker / HP and Disabled
Communications Headphones.
---------------------------------------------------------------------------------------
My Computer is a HP Pavilion g7-2251dx


Audio Hardware ID's:


Built in Laptop Speakers:
HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C184B&REV_1001
HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C184B

Turtle Beach z11 Headset 3.5 mm Jack:
Sorry no Audio Hardware ID's for this one it uses the same as above i think.

Turtle Beach P11 Headset USB:
USB\VID_10F5&PID_0231&REV_0100&MI_00
USB\VID_10F5&PID_0231&MI_00

If you need anymore info just let me know.

 

Thanks for reading all of this i hope there is a Solution soon.
------------------------------------------------------------------------------------------
A Temporary Solution:


So after reading through countless posts trying every fix which none of them resolved the issue i went into Control Panel and took a look the the Dolby Advanced Audio Control Panel Now I've never messed with this before until now but i was able to fix the Audio Issues Here's Exactly what i did:

 

When using your Speakers built into the Laptop or Possibly any other Speakers:
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Dolby Advanced Audio
Click on listening experience
Check the box next to Dolby Advanced Audio

 

I've already Tested out the Following:
Played Music (Sounded Great)
Played a Youtube Video (Sounded Great)
Played a video i have saved on my PC (Sounded Great)
Played a Show or Movie on Netflix (Sounded Great)

 

When using your Turtle Beach Z11 Headset or Possibly any other Headset:
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Dolby Advanced Audio
Click on listening experience
Uncheck the box next to Dolby Advanced Audio Now your Headset should Sound like Stereo and Loud Instead of Sounding like Mono and crappy.

 

I've already Tested out the Following:
Played Music (Sounded Great)
Played a Youtube Video (Sounded Great)
Played a video i have saved on my PC (Sounded Great)
Played a Show or Movie on Netflix (Sounded Great)

You'll have to keep the Box Checked when you're going to use your Speakers built into the Laptop otherwise they will Sound like Mono and crappy.

So Basically when you Plug in your Headset uncheck the Box.

So Basically when you Unplug your Headset check the Box.

If you have messed with any of the setting and want to go back to Default:
Click on advanced settings
Click on Reset

 

IDT Sound Drivers (IDT High Definition Audio Codec):
Still Notice Mono sound with your Headset ?

 

Try This:
Plug in your Headset
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Middle Device Speakers / HP (or whichever yours are called)
Click on Disable
Right Click on the Middle Device Speakers / HP (or whichever yours are called)
Click on Enable
Now Your sound will Sound like Stereo instead of Mono.

 

Microsoft's High Definition Audio Drivers:
Still Notice Mono sound with your Headset ?

 

Try This:
Plug in your Headset
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Disable
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Enable
Now Your sound will Sound like Stereo instead of Mono
----------------------------------------------------------------------------------------
I'm currently testing all of My games to make sure the Games Work and the Sound Works.


I'm using My Temporary Solution to test all of the Games.


After Resetting My PC the Sound worked Great with My Temporary Solution.

 

Castlevania: Lord of Shadow Ultimate Edition:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Castlevania: Lord of Shadow 2:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Darksiders Franchise Pack:
Darksiders II:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Darksiders:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Deus Ex Human Revolution - Director's Cut:

Still downloading can't test yet.

 

The Elder Scrolls IV: Oblivion Game of the Year Edition:

The Sound was Great on My Turtle Beach Z11 Headset.

 

The Elder Scrolls V: Skyrim Legendary Edition:

The Sound was Great but Even with My Temporary Solution the sound on My Turtle Beach Z11 Headset was low i actually had to put the Volume Slider almost to the Maximum just in order to hear Everything Properly.

 

Fallout New Vegas Ultimate Edition:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Grand Theft Auto IV: Complete Edition:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Metal Gear Rising Revengeance:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Murdered Soul Suspect:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Quantum Conundrum:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Saints Row Ultimate Franchise Pack:
Saints Row 2: Still downloading can't test yet.


Saints Row The Third: Still downloading can't test yet.


Saints Row IV:

The Sound was Great on My Turtle Beach Z11 Headset.

 

Sleeping Dogs Definitive Edition:

Still downloading can't test yet

 

Thief: Master Thief Edition:

The Sound was Great on My Turtle Beach Z11 Headset.
------------------------------------------------------------------------------------------
I wasn't able to Downgrade to Windows 8.1 because it said the files where deleted even though windows.old was still there so i just did a Reset instead.

 

Thanks to My Temporary Solution the Audio Issues are Gone But Hopefully HP Releases New Drivers so i don't have to use My Temporary Solution.

 

Also i Hope HP or Microsoft Releases New Drivers for The Synaptics TouchPad so that people can Save their settings.

 

This Was Fixed By  James Yerkes on Microsoft Community:

 

Open up regedit.exe

 

Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

 

Note this is LOCAL MACHINE, not CURRENT USER.

 

Look for a key in that Install folder called DeleteUserSettingsOnUpgrade

 

Double click and change the value to 0

 

Now go back to the Synaptics control panel, set everything how you like, and reboot.

 

Anyways if anyone has Issues with Windows 10 Post here and I'll see if i can help you But i Recommend Resetting your PC in the Recovery Menu so that most Issues will be resolved Then i would install all of my Drivers from the Manufacturer.

 

I'm currently using Window 8.1 Drivers from HP and 1 Driver from AMD.
-------------------------------------------------------------------------------------------------
This may not work for everyone but if you have the same Laptop and Headset i do then it should work.

 

I Posted this on Microsoft Community as well:


http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-idt-high-defin...

---------------------------------------------------------------------------------------------------

Accepted Solution

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

Hey everyone here's a update.

Ever since microsoft rolled out updates for windows  10 Mainly the Driver Updates i've no longer had to use old methods such as using the old drivers from HP so far windows 10 drivers are working for my Laptop so everything is working out great.

I'm still using Drivers from AMD for My APU (Processor and Graphics) but everything else is from Microsoft i've been using Microsoft's Drivers for Months now and have had no issues.

Hopefully everyone else is having Success with those Drivers.

View solution in context
Tutor
Posts: 8
Member Since: ‎08-01-2015
Message 2 of 39 (152,297 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

 

 

I have been looking for a fix for this for a few days.

 

This worked great!!!!!

 

Thank you so much! !

 

Grady 

 

 

Intern
Posts: 20
Member Since: ‎07-30-2015
Message 3 of 39 (152,293 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

[ Edited ]

Your Welcome.

If you need anymore help let me know and i'll see what i can do.

Tutor
Posts: 8
Member Since: ‎08-01-2015
Message 4 of 39 (152,290 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

Awesome!!!

 

I never thought I was going to get my Audio back to the way that it was ... IT was sounding very Mono and I hated it. lol

 

 

Thanks Again!!!

 

 

Grady 

Intern
Posts: 27
Member Since: ‎04-03-2014
Message 5 of 39 (151,502 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

i had the same issue.

don't change the "IDT high definition driver" as the other user says to do!! use the same driver that you used in windows 8.1.

to solve the audio issue you have to:

-  click right on the speaker icon on the right of your desktop;

- select "playback devices";

- select "advance" and change the default format with an higher or lower value;

- apply

now your speakers will work again

Intern
Posts: 20
Member Since: ‎07-30-2015
Message 6 of 39 (151,365 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

[ Edited ]

Yea i've already tried setting the default format to a higher or lower value but trying that never made the sound Sound like it was in Window 8.1.

Anyways my Temporary Soultion works for me but hopefully HP will release a  New Driver soon.

Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 7 of 39 (147,773 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

I am having a different issue. I recently upgraded from Windows 7 to Windows 10 and when I listen to music while sufring the web I hear popping and crackling sounds. The audio driver under Device Manager it says I use is IDT High Defintion Audio CODEC. I really am stumped and don't know how to fix this..I think this is relevant to this thread.

Intern
Posts: 20
Member Since: ‎07-30-2015
Message 8 of 39 (147,662 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

[ Edited ]

OK have you tried all of the Fixes and Temporary Solution i Posted Above ?

 

Try these Fixes and let me know if that Resolved your Issue:

 

Try this First:

 

I tried fixing the sound here is what i tried:


I Uninstalled IDT Sound Driver: I went into control panel and uninstalled The IDT Audio Driver.

 

I then restarted my computer and i reinstalled the Windows 8.1 Drivers from HP.


After Restarting my computer again i checked to see if everything was back to normal but it wasn't everything still sounded the same.

 

A Temporary Solution:


So after reading through countless posts trying every fix which none of them resolved the issue i went into Control Panel and took a look the the Dolby Advanced Audio Control Panel Now I've never messed with this before until now but i was able to fix the Audio Issues Here's Exactly what i did:


When using your Speakers built into the Laptop or Possibly any other Speakers:
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Dolby Advanced Audio
Click on listening experience
Check the box next to Dolby Advanced Audio

 

When using your Turtle Beach Z11 Headset or Possibly any other Headset:
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Dolby Advanced Audio
Click on listening experience
Uncheck the box next to Dolby Advanced Audio Now your Headset should Sound like Stereo and Loud Instead of Sounding like Mono and crappy.

 

Try This Second:


Try using Microsoft's Drivers:

 

Microsoft's High Definition Audio Drivers:
These Drivers Work Great so if you just want to use these Drivers
Uninstall IDT Sound Driver
Restart your Computer
Next Adjust Volume and other setting
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Properties
Now just go through each Tab and change what you want to change
I only Click on the Advanced Tab and change the Default Format to 16 bit, 48000 Hz (DVD Quality)
Because that's what the Default Format was on Windows 8.1
I Also Click on Recording and change the setting on the 2 Microphone's Listed.
------------------------------------------------------------------------------------------
If your not sure how to download your Drivers:

 

Make sure you Download the Newest Drivers for your PC.
First go here:
http://www8.hp.com/us/en/drivers.html


Type in your Product Name or Number or Click Find Now

 

If you Click Find Now:

 

HP's Website will download a File called HPSupportSolutionsFramework-12.0.30.81 make sure you Install that HPSupportSolutionsFramework-12.0.30.81 so it can Detect your Computer.

 

After Your PC has been Detected you'll Arrive at a Page that says:

 

Option 1: Check for updates and recommendations (suggested)

 

Option 2: Go directly to the software and driver results

 

Click on GO for Option 2

 

Now You'll Arrive at a Page that Says:

 

Operating system

 

Choose Microsoft Windows

 

Version

 

Choose The Newest Operating System

 

For me it's Windows 8.1

 

Now you'll Arrive at Software and driver

 

Just look for Driver-Audio and click the + Sign

 

The First Driver Listed for me is IDT High-Definition (HD) Audio Driver

 

Now you'll see IDT High-Definition (HD) Audio Driver at the End will be a Download Button it says Download 64bit for me.

 

Click Download If you want you can have HP's Website Download and Install the IDT High-Definition (HD) Audio Driver.

 

If you let HP HP's Website Download and Install the IDT High-Definition (HD) Audio Driver it will Create a Folder inside your Downloads Folder called HP Downloads.

 

Once the Download is Complete it will Install the IDT High-Definition (HD) Audio Driver.

 

It will probably ask you to Restart your Computer so please do that.

 

If you choose to Manually Download and Install:


Double Click on the Setup File Example: sp59620

 

Install the IDT High-Definition (HD) Audio Driver

 

It will probably ask you to Restart your Computer so please do that.
-----------------------------------------------------------------------------
If none of my Fixes worked you could either go back to your Previous Operating System:


Back to Windows 7 or Windows 8.1:
Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click Settings
Click Update and Security
Click Recovery
In the Middle it Should Say Go Back (Your OS Here)
Click Get Started
If it says you can't go back then Nevermind.

 

or

 

You could Reset Your Computer:

 

My Suggestion only if nothing else works:
Backup Everything on your Computer:
My Method is i plug in my Seagate External Hard Drive and Drag and Drop Everything i want to backup on there Please note everything is Organized in Folders:
Files
Gaming Programs
Programs
Steam
Temp

 

I Also Backup The Following:
Google Chrome Flash Data (Only localhost)
Local App Data (Several Folders with Files)
ProgramData (Several Folders with Files)
Roaming App Data (Several Folders with Files)
All Desktop Shortcuts go into a Folder called Desktop Shortcuts
Documents
Music
Pictures
Videos

 

What else is on your Seagate External Hard Drive ?
A Folder called Program Installers with all the Programs i use all Updated to the Newest Yes there all Organized in there own Folders.

 

Z Stored Files: These are files I'll probably never use again but i store them just in case.

 

Reset Windows:
First i would Backup everything you don't want to Lose. Unregister your computer on accounts such as Itunes.
Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click Settings
Click Update and Security
Click Recovery
Up at the top it says Rest this PC click Get Started and follow the steps.

 

or

 

Wait for a New Driver to be released by HP and hopefully that resolves your Problem.

--------------------------------------------------------------------------------------------

I Read your Post Metadarkknight 

 

I'm guessing you already tried everything Listed in my post ?

 

Have you tried using Microsoft Drivers ?

 

Let me know as soon as you can.

Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 9 of 39 (147,170 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

Hello, thank you for replying. I have posted all of my laptop information and my whole problem here: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Crackling-Popping-sounds-on-Windows-10/td-p...

To note, I have checked LatencyMon and there does seem to be a real problem. I get very high latency results and many spikes. I have not tried anything you've said yet but do plan to do so  though I do not know if your problem and solutions will be relevant to mine. 

 

If doing a factory reset on this computer is what I need to do to fix this problem, at this point I will be willing to do it. 

Intern
Posts: 20
Member Since: ‎07-30-2015
Message 10 of 39 (147,122 Views)

Re: Windows 10 IDT High Definition Audio Driver Bug Report.

Yes i checked your Post out and i think you should try my fixes Above on the First Post and if none of that Works you might consider going back to Windows 7 (I posted how to do that above)

 

You could also do a Reset (I posted how to do that above)

But then you would lose the Ability to go back to Windows 7 unless you still have the HP Recovery D Drive then it would be easy to go back.

 

You could also go back if you have Windows 7 on a Disc or Flash Drive.

 

Hopefully my fixes work let me know if they do.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation