Windows 10 Laptop doesn't recognize wired headphones.

[Steve_Mark]

My HP Spectre x360 - 13-4120ca  does not recognize my wired headphones or my wired earbuds, although they work fine with other devices. They have 3.55 mm plugs. Neither of them contains a microphone. I have installed audio drivers but that still hasn't fixed the problem. I would appreciate any suggestions.

[Dilip_18]

Hi@Steve_Mark.

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Spectre X360 does not recognize wired headphones.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Make sure your headphones are plugged in properly, they are compatible with an HP laptop, and that the volume is up. Set your headphones as the default speaker option.
• Make sure your headphone is connected to your PC. Right-click the speaker icon in the notification area of your taskbar, and then click Sounds. If your headphone is not listed n the Playback tab, right-click the blank area and select Show Disabled Devices. Then your device should show up.

• Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

• Lastly, try your headphones on another PC, iPod, or audio device to make sure the headphone jack is correct.

• If it works in everything else there is most likely something blocking the jack or you are connecting it to the wrong port.

• If the issue still persists after trying out the steps it is a hardware issue with the jack on your laptop.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!