Windows 10 System Sounds- Tinny, no Bass

[AlWF]

New HP Envy Laptop (17-bw0)- Windows chimes/ jingles that are activated by events in windows are very tinny with no bass.  Music CDs and YouTube video audio sound is OK.  Tried updating and rolling back Realtek Audio driver under Sound, Video, and game controllers.  Tried changing all settings that I could find.  Nothing made a difference.  Can anyone help with this?  Thanks in advance.

Wanted to provide additional information:

My local electronics store has the same computer on display that I have.  It system sounds sound OK.  Being the store display unit, it probably has not had any software updates in the last year or so.  The Realtek driver on that computer is dated 2/26/18, ver 6.0.1.8382.  I did not have that driver to roll back to.

[Echo_Lake]

@AlWF

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support, 

I appreciate your efforts in trying possible troubleshooting steps, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 
• (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Could you please share the screenshot of the application?
• Are you referring to the notification sound on your notebook? 
• Did you update to the latest audio driver from HP Website?
• Is it the first time that you're experiencing this sound? 
• Did you get an error code while performing driver Rollback?

Keep me posted for further assistance.

[AlWF]

---

@Echo_Lake wrote:

@AlWF

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support, 

I appreciate your efforts in trying possible troubleshooting steps, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 
• (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Could you please share the screenshot of the application?
• Are you referring to the notification sound on your notebook? 
• Did you update to the latest audio driver from HP Website?
• Is it the first time that you're experiencing this sound? 
• Did you get an error code while performing driver Rollback?

Keep me posted for further assistance.

1.  Product Number:  2YY28AV

2.  OK, won't share personal info.

3.  N/A

4.  Window's System sounds made due to Program events, such as Calendar Reminder, Notification, New Mail Notification, etc. 

5.  Yes... Sound may be a little better versus older drivers, but still lack fullness, depth, sound tinny compared to my old HP Laptop.

6.  Received laptop new with this condition.

7.  No error codes.

For what it is worth, my old laptop used IDT driver for sounds (dated 08/16/2013, version 6.10.641.0).  I would hope that this is some sort of bug, not that Realtek just puts out lousy sound drivers!

Thanks for your help.

---

[Echo_Lake]

@AlWF

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 

Let's try this setting:

Right-click on the volume icon to bring up the following menu.

Adjust volume for individual programs
Click on the Open Volume Mixer link to open the Volume Mixer as follows:

Here you can adjust the volume for individual programs.

Hope this helps! Keep me posted for further assistance.

[AlWF]

Thank you, but that did not help

[Echo_Lake]

@AlWF

I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[AlWF · Accepted solution]

Using SFC /scannow, the following files were found to be CORRUPT:

C:\windows\Media\\Windows Notify System Generic.wav

C:\windows\Media\\Windows Notify Messaging.wav

C:\windows\Media\\Windows Notify Email.wav

C:\windows\Media\\Windows Notify Calendar.wav

C:\windows\Media\\Windows Background.wav

C:\windows\Media\\Windows Foreground.wav

Unfortunately, SFC in conjunction with DISM, were unable to repair the files.  I suspect that the files in the RECOVERY partition from HP are also corrupt.  I copied replacement files from another win 10 computer.

Good article explaining how to use SFC:

https://www.windowscentral.com/how-use-sfc-command-utility-fix-system-files-windows-10

Another alternative that sounds promising, but I did not use, is to do a repair install of win 10 without loosing apps and programs.  Here is an article explaining the process:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

[Echo_Lake]

@AlWF

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.