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- HP Community
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- Notebook Audio
- Windows 10 update / audio issues

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12-06-2020 01:45 PM
I am having issues with my left speaker. The sound works sometimes but then will become loud and distorted. After a few seconds the left speaker will mute and only sound will come out of the right speaker. It has been recommended to update Windows 10 as a possible solution. When doing so, I get the error message: "Contact your PC manufacturer to see if you can upgrade the system BIOS"
I am currently running Windows 10 Home 64-bit Version: 17134.1304
The proposed update is Windows 10, version 20H2
Solved! Go to Solution.
12-06-2020 02:51 PM
Please do a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103860.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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