Windows 10 update / audio issues

[Jason222]

I am having issues with my left speaker. The sound works sometimes but then will become loud and distorted. After a few seconds the left speaker will mute and only sound will come out of the right speaker. It has been recommended to update Windows 10 as a possible solution. When doing so, I get the error message: "Contact your PC manufacturer to see if you can upgrade the system BIOS"

I am currently running Windows 10 Home 64-bit Version: 17134.1304 

The proposed update is Windows 10,  version 20H2

[banhien]

@Jason222 

Please do a clean install Audio software/driver, this should help.

    (a) Download the following driver and save on your computer,
                               https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103860.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.

Regards.

[Jason222]

Thank you for responding. Unfortunately, the issue still persists after doing this.

[Jason222 · Accepted solution]

I was able to fix the issue by updating the BIOS on my laptop. FYI if anyone else comes across this issue!