• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2020 11:23 AM - edited ‎07-20-2020 11:25 AM

HP Recommended
Product: HP ZBook 14 i7-4600U (G4P58US#ABA)
Operating System: Microsoft Windows 10 (64-bit)

Since the last two updates of Windows 10, the old IDT high definition audio CODEC driver is being uninstalled. My computer won't make a sound on the drivers the updater installs. I am looking for a version of IDT CODEC driver that will work in my computer, and not get uninstalled next time Windows 10 updates. Thanks in advance!

1 person had the same question
2 REPLIES 2

‎07-20-2020 02:18 PM

HP Recommended

@Aioene 

 

Please download and install (the first one first):

 

                http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe           or newer
                https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-20-2020 04:03 PM

HP Recommended

Hey Banhien thanks,

 

I've tried to install sp71717.exe but the laptop says it is not compatible and it aborts the install.

 

Should I then try to install the second driver you gave?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.