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HP Spectre x360 - 13-aw0008ca

I had upgraded to Windows 11 a few weeks ago, and everything was working fine -- earlier today I had my computer on sleep mode, and when I turned it back on a blue error appeared (RTKVHD64.SYS).

 

I've been trying to troubleshoot, and I noticed in my device manager that there is "Audio inputs and outputs" missing, i.e. it's simply not there.

 

I tried accessing hp support via:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-aw0000-x360-convertible-pc-series/291...

 

And I don't see Windows 11 as an OS to reinstall my audio drivers.

 

Am I out of luck? Are there workarounds? Would hugely appreciate any help!

4 REPLIES 4
HP Recommended

Hi @APX1,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Spectre x360 - 13-aw0008ca wherein the audio drivers are missing.

 

Please run the updates from HP Support Assistant by following the steps listed below to update the drivers:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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From what I can tell, there are no audio drivers for Windows 11 for this computer. I had the same issue, and now I have to use a bluetooth headset for all conference calls and even to listen to videos. It's a complete pain. I hope HP fixes this, or I have to do a complete factory reset on the computer to return to Windows 10. 

HP Recommended

The Windows 11 22H2 Update is not showing up for me when I click Check For Updates. I read online that the update was blocked a few months ago for some Spectres because it caused BSOD issues, is this still the case? I am using the HP Spectre x360 13-aw2025na (11 Gen intel bought in November 2020).

HP Recommended

Since the updater does not support Windows 11, I am not sure how this is helpful.   I too have no sound from my onboard speakers and all drivers are "up to date".   Seems like a clear compatibility issue with HP Spectre laptops...   Any fixes other than subscribing to your support program?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.