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‎03-03-2023 01:50 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 11

Hello. I’m having a serious issue with my audio on my HP laptop. I’ve owned this laptop for a little while now, but I’ve started hearing this crackling, static noise at random times while playing audio. Super annoying. I have Windows 11 and I’ve tried updating the Realtek drivers, turning off audio enhancements, running a troubleshooter, but nothing has worked. I’ve changed my driver update to the “High Definition Audio” instead of a Realtek driver, but it causes my volume to be reduced, and it’s a much lower sound quality. It DOES get rid of the crackling though. Also, I cannot open the B&O audio app with this driver installed. So, has anyone found a way to fix this issue, while maintaining the better quality of the Realtek drivers? Thanks, in advance.

1 person had the same question
3 REPLIES 3

‎03-03-2023 08:51 PM

HP Recommended

@G-Vaughn0906 

 

No Windows 11 drivers for the series

 

             https://support.hp.com/au-en/drivers/selfservice/hp-envy-15-ds1000-x360-convertible-laptop-pc-series...

 

Please use Consumer Notebook PC's section on the following link

 

          https://support.hp.com/us-en/document/ish_7391282-7391308-16/hpsbhf03828

 

Regards.

BH
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‎03-06-2023 09:50 PM

HP Recommended

I downloaded the appropriate file from the link you provided. I selected the new update in device manager, but it still has static noise from the speakers. I thought this fixed it for a while, but I was wrong and it's still crackling. Can anyone help? This is SO annoying.

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‎03-18-2023 04:06 AM - edited ‎03-18-2023 04:13 AM

HP Recommended

I have the same problem....very annoying... HP ENVY x360 2-in-1 Laptop 15-ew0xxx

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