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Windows Update installed HP Inc. - Firmware - 15.52.0.0

HP Recommended
HP Notebook - 15-bs091ms
Microsoft Windows 10 (64-bit)

Windows Update installed HP Inc. - Firmware - 15.52.0.0 on my laptop and now I have no audio output or input. Went to the device manager and there is nothing there for sound or audio at all. I have tried all I know of to get the issue resolved and nothing fixes it. It keeps saying no audio devices found. Is there a fix I can do for this?

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HP Support Agent
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Hi @Biskit23

 

Welcome to the HP Support Community. 

 

As I understand, there's an issue with the audio. Don't worry, I'd be happy to help. 

 

Let's try these steps to try re-enabling the device - 

 

1.) Press Windows and R button together to open Run window. Type devmgmt.msc and then click on OK.

2.) Locate the Sound, video and game controllers category in the list.

3.) Click on the Action menu and select Add Legacy hardware.

4.) Click on Next to start the Add Hardware wizard. 

5.) Select Search for and install hardware automatically (Recommended).

6.) If the wizard tells you it can’t find any new hardware, click Next.

7.) You should now see a list of hardware types. Scroll down until you see Sound, video and game controllers. Select it and click Next.

8.) Select the manufacturer and model of your sound card, then click Next.

9.) Click Next to install the device, then when the installation is complete, click Finish.

10.) Expand the Sound, video and game controllers category, and right-click on your audio device. Click Enable in the pop up menu.

 

You may also try these steps - HP PCs - A 'No Audio Device is installed' Message Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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