Windows Voice Access doesn't hear me

[meep7]

Windows Voice Access does not hear me, but speech to text function (Windows+H) works fine. Also sound output becomes distorted after trying to run Voice Access.

[Nal_NR]

Hi @meep7,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear that you're facing issues with Windows Voice Access on your HP 14-dq0000 Laptop PC. It must be frustrating, especially when other speech-related functions work fine. Let’s work together to troubleshoot and resolve the issue.

• Have you checked if the correct microphone is selected in the Voice Access settings, and does it show any input activity when you speak?
• After running Voice Access, does the distorted sound affect only certain applications, or does it impact the entire system audio?
• Have you recently updated your audio drivers or Windows, and did the issue start after any particular update?

Let's try these steps. 

Check Microphone Permissions and Default Settings:

• Go to Settings > Privacy & security > Microphone, and ensure that Voice Access has permission to use the microphone.
• Navigate to Settings > System > Sound > Input, and make sure the correct microphone is set as default with an appropriate input level.

Run Windows Troubleshooter:

• Open Settings > System > Troubleshoot > Other troubleshooters, and run the Recording Audio and Speech troubleshooters to detect and fix any issues.

Disable Audio Enhancements:

• Right-click the speaker icon in the taskbar and select Sound settings > More sound settings.
• In the Recording tab, select your microphone, click Properties > Enhancements, and check Disable all enhancements.
• Similarly, check the Playback settings for enhancements that might be causing sound distortion.

Update/Reinstall Audio Drivers:

• Open Device Manager (Win + X > Device Manager).
• Expand Audio inputs and outputs, right-click your microphone and speakers, and select Update driver > Search automatically.
• If the issue persists, try uninstalling the drivers and restarting your laptop to let Windows reinstall them automatically.

Reset Voice Access and Speech Settings:

• Go to Settings > Accessibility > Speech, and toggle off Voice Access, restart your laptop, and enable it again.
• Reset speech recognition by going to Settings > Time & Language > Speech, and click Reset speech settings.

If the issue persists, it might be worth testing with an external microphone to determine if it's a hardware-related issue.

Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.