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robbi_s
Level 1
2 1 1 0
Message 1 of 2
291
Flag Post

Solved!

Windows Volume Adjust crashes Often.

HP Recommended
HP Pavilion 15-cs1052tx
Microsoft Windows 10 (64-bit)

Windows Volume Adjust crashes Often. i thought the issue would be with the audio drivers and I uninstalled it and reinstalled in device manager. Still the Problem Exists. I tried Windows Defender Scanning, sfc /scannow, I ran HP Hardware Diagnostics. I tried downloading and installing the driver from HP driver downloads and even flashed OS thrice. The Problem still exists. The Sound from the speaker is crackled sometimes, and sound response is not immediate. If i Muted, it gets muted 30s later. I updated BIOS too. 

Does anyone have solution for this?

 

1 ACCEPTED SOLUTION

Accepted Solutions
robbi_s
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Solution

New temporary solution that works with Realtek drivers.

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

where 'xxxx' is one of keys which contains

DriverDesc value 'Realtek High Definition Audio'.

Note: There may be multiple ones containing PowerSettings,

for example 'Nvidia High Definition Audio'.

You'll find there three binary values and set them:

ConservationIdleTime = ff ff ff ff;
IdlePowerState = 00 00 00 00;
PerformanceIdleTime = ff ff ff ff.
Default values are all 00 00 00 00 which disables power settings,

but driver somehow overrides it with 0a 00 00 00

which is 10 seconds (0x0a = 10) and is by default in driver.

 

Problem shouldn't occur again after restart (or I haven't noticed).

This is not solution to problem,

it only prevents audio hardware going idle,

but I don't see any impact on energy consumption.

 

I'm going to send mail to Realtek support about this problem

as it's clearly driver problem,

and when (or if) they respond I'll post an update.

I would like to add for users not familiar with searching the registry for these settings, there is one more step.

 

On my Envy Laptop in the same registry file you had to:

 

Click on the key's actual drop down arrow

Search for the "PowerSettings" folder

 

For my registry key this was located under both files "0001" and "0007" AND both locations had the Idle values incorrectly stated.

thanks to @FVB-92 and @RoccoIV

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
robbi_s
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Solution

New temporary solution that works with Realtek drivers.

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

where 'xxxx' is one of keys which contains

DriverDesc value 'Realtek High Definition Audio'.

Note: There may be multiple ones containing PowerSettings,

for example 'Nvidia High Definition Audio'.

You'll find there three binary values and set them:

ConservationIdleTime = ff ff ff ff;
IdlePowerState = 00 00 00 00;
PerformanceIdleTime = ff ff ff ff.
Default values are all 00 00 00 00 which disables power settings,

but driver somehow overrides it with 0a 00 00 00

which is 10 seconds (0x0a = 10) and is by default in driver.

 

Problem shouldn't occur again after restart (or I haven't noticed).

This is not solution to problem,

it only prevents audio hardware going idle,

but I don't see any impact on energy consumption.

 

I'm going to send mail to Realtek support about this problem

as it's clearly driver problem,

and when (or if) they respond I'll post an update.

I would like to add for users not familiar with searching the registry for these settings, there is one more step.

 

On my Envy Laptop in the same registry file you had to:

 

Click on the key's actual drop down arrow

Search for the "PowerSettings" folder

 

For my registry key this was located under both files "0001" and "0007" AND both locations had the Idle values incorrectly stated.

thanks to @FVB-92 and @RoccoIV

Was this reply helpful? Yes No
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