• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2023 04:59 PM

HP Recommended
Product: HP Spectre x360 - 13-4111tu

I have a HP X360 Convertible P4Y25PA#ABG which is running Windows 10. The audio doesn't work.  The Device Manager shows several devices under "Other Devices" with the little yellow triangle and no drivers installed for them.  It will not allow updates of the respective drivers,  Not sure what has happened but would love some help in solving the issue.  Bluetooth headsets seem to work OK but not plugins.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2023 09:49 PM

HP Recommended

@JohnWM50 

 

Your machine is the second generation of HP Spectre notebooks. Please try

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110430.exe

   (b) Go to Device Manager, Sound to uninstall sound driver  and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-15-2023 09:49 PM

HP Recommended

@JohnWM50 

 

Your machine is the second generation of HP Spectre notebooks. Please try

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110430.exe

   (b) Go to Device Manager, Sound to uninstall sound driver  and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.