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Brena
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Zoom App on HP Envy x360 not functioning properly

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HP Envy x360
Microsoft Windows 10 (32-bit)

Hello, I am trying to use the Zoom app on my HP Envy x360 but it runs very slowly and the microphone only works if I use a headset.  Is there anything I can do to fix this?

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@Brena Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Did Zoom come pre-installed on the device? if not, did you check if other applications are working fine?

Does the regular camera app work fine?

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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