a Conexant audio device could not be found

[Lavamster307]

my microphone sounded super slowed down and low pitched so  was told to uninstall my drivers. i went to device manager, "sound, video and game controllers", uninstalled conexant isst*, and restarted my pc. now my mic and speaker are not working and a pop up shows up saying "A Conexant audio device could not be found, the a-plication will now exit". how do i fix it? (HP ENVY -17-u177cl windows 10 (64-bit))

[Lavamster307]

*something like that, idk the exact name

[A_Gayathri]

Hi @Lavamster307 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're encountering is due to the missing Conexant audio driver. Here's how to resolve it:

Steps to Fix the Issue:

Download the Correct Conexant Audio Driver:

• Visit the HP Support page for your device model.
• Search for your laptop model (HP ENVY - 17-u177cl) and navigate to the "Drivers and Downloads" section.
• Select your operating system (Windows 10, 64-bit).
• Look for the Conexant Audio Driver under the audio category and download it.

Install the Driver:

• Run the downloaded driver file and follow the on-screen instructions to install it.
• Restart your PC after installation.

Enable the Device in Device Manager:

• Open the Device Manager:
  • Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• If the Conexant device is listed but disabled (with a down arrow), right-click it and choose Enable device.
• If it's not listed, proceed to the next step.

Manually Add the Device:

• In Device Manager, click Action > Scan for hardware changes.
• If Windows detects the device, it should reinstall the driver automatically.

Run HP Support Assistant:

• If the manual driver installation doesn't work, download and install the HP Support Assistant from the HP website.
• Use it to automatically detect and install the correct drivers for your system.

Install the Latest Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.
• Restart your PC.

Test Audio and Microphone:

• Open Sound Settings:
  • Right-click the speaker icon in the taskbar and select Sounds.
  • Under the Recording and Playback tabs, check if your microphone and speakers are listed and set as default.

If Issues Persist:

• Perform a System Restore:
  • Type "System Restore" in the Windows search bar and select Create a restore point.
  • Click System Restore and choose a restore point from before the issue occurred.
• If you can't resolve the issue, contact HP Support for further assistance.

Preventing Future Issues:

• Avoid uninstalling drivers unless absolutely necessary.
• Use HP Support Assistant or Windows Update to update drivers instead of manual uninstallation.

Let me know if you need further assistance!

I hope this helps. 

Take care and have a good day.

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