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‎07-31-2022 04:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

My HP laptop was reset as it was slow.

Now audio and video playback stops working when the PC left idle for a few minutes.

It starts back working if restarted.I have run troubleshoot,system recovery..didn't work. I was advised to reinstall windows 10 which for some reason seems a never ending process.

 

Does driver reinstall help?

Audio PHL 242E3F

Disk drive HGST HTS721010A9E630

SanDisk SD8SNAT-128G-1006

 

Thanks for your help in advance

 

Category:
1 REPLY 1

‎07-31-2022 04:37 AM

HP Recommended

Hello @Mohan_08 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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