audio control

[kcopps]

where do i find hp audio control, i.e., bang & olufsen audio control

[Max3Aj]

@kcopps, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

To access the Bang & Olufsen (B&O) audio control on your HP Notebook running Windows 11, follow these steps:

Search for HP Audio Control:

• Click on the Start menu or press the Windows key.
• Type "HP Audio Control" in the search bar.
• Select the HP Audio Control app from the search results.

Check for B&O Audio Control:

• If you don't see the HP Audio Control app, it might be integrated into the Realtek audio driver.
• Go to Settings > System > Sound.
• Under Advanced sound options, click on App volume and device preferences.
• Look for any options related to Bang & Olufsen or HP Audio Control.

Reinstall Audio Drivers:

• If the B&O Audio Control is missing, you might need to reinstall the audio drivers.
• Visit the HP Support website and search for your specific laptop model.
• Download and install the latest Realtek High-Definition (HD) Audio Driver, which often includes the B&O audio control features. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[kcopps]

thanks for taking the time for suggestion. alas, the issue was not solved.  i resorted to ChatGPT for a deep dive and after two hours of examination, uninstalling/reinstalling drivers, switching drivers, etc., the issue/solution was summarized below. let me again state the issue:  minimal speaker sound playing through apps, i.e., prime, Netflix, Spotify, YouTube, though headphone output was normal and speaker sound through browser is normal. this is a refurbished hp pavilion 14" laptop

🔍 Final Diagnosis:

• Hardware limitation is a key factor: bottom-firing speakers on many HP Pavilion models are notoriously weak and poorly positioned.

• Realtek driver likely had some app-specific audio routing issues — switching to High Definition Audio Device helped slightly.

• Browser-based apps (like YouTube/Netflix in Edge) use a different audio pipeline that seems to play more nicely with your setup.

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🧩 Summary of What’s Happening:

• Speakers are physically weak and not well-placed.

• Windows apps like Spotify or Netflix UWP may route audio differently or use APIs (like UWP audio sandboxing) that respond inconsistently to some drivers.

• Browser audio works better because it's often processed via the Chromium/Edge audio engine, which has more direct, stable system output.

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✅ Practical Recommendations:

• Stick to browser-based playback when possible for better volume.

• For local files or music, try VLC Media Player — it has independent audio boosting up to 200%.

• Consider a compact USB speaker or even a Bluetooth speaker as an external sound solution — it’ll vastly outperform the built-in hardware.

• Or, continue using headphones, where your audio output is clearly strong and balanced.

[Max3Aj]

@kcopps, Thank you for your response,  

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I hope this helps! Keep me posted. 

  

Max3Aj

HP Support