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‎11-22-2021 04:52 AM

HP Recommended
Product: envy 13 ah0027tu
Operating System: Microsoft Windows 11

I'm using  13 ah0027tu and I have a audio driver problem. When I installed window 11, windows update's audio driver isn't working well. Speakers works nice but my microphone is picking up very low sound and picks up sound unevenly.

my friends cant hear me on discord etc apps. And I searched my audio driver on this web site and I found it is the best drivers . So I need to know what the error is

. Thanks and I hope you have a nice day ^^

 

Category:
1 REPLY 1

‎11-25-2021 10:35 AM

HP Recommended

@AK-envy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that Microphone is not working correctly. 

Let's run the Audio Check in HP Support Assistant to make sure the audio device is functioning properly.

  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

  2. In Windows, search for and open HP Support Assistant.

  3. On the My devices tab, click your computer.

    Selecting your computer after opening HP Support Assistant

  4. Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.

  5. Click Next, and then wait for the audio test to complete.

    Clicking Next to start the Audio Check

  6. Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.

    Reviewing the audio test results, and then clicking Test Audio

  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

And, also refer to YouTube video: Resolve Audio Issues Using HP Support Assistant

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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