audio enhancements disabled with headphones

[Br549wd40]

I bought this laptop a couple of years ago for the DTS sound.  The last HP I had used the original DTS Theaters Sound controls, this computer uses the HP replacement.  The issue is that the audio enhancements are disabled ONLY when I have headphones plugged in.  I am hearing impaired, and I need the voice clarity setting.  Enhancements are NOT disabled when using the internal speakers.  Several HP updates delete the sound controls.  I had to have HP stop the particular update that was already done in bios that keeps killing this program.  I simply need the audio enhancements to work with headphones plugged in.  headphones plugged in.  The moment I unplug them, the enhancements are enabled again.  This has to be a glitch that has been present since day one.   I have reloaded this machine once, hopefully to solve the problem, the reload did not fix the issue.

[praveen196]

@Br549wd40 Welcome to HP Community!

I understand that audio enhancements disabled with headphones.

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
 

Method 1 

• Right-click the volume icon in the notification area. 

• Click Open Volume Mixer and increase the volume for Headphones. 
   

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under Levels tab. 

• Click Apply and OK. 

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[The_Fossette]

@Br549wd40

Have you tested with different headphones?

Meanwhile, I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104077.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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